Clear expectations. Better service.

Lokalle’s role

Lokalle is a home-services coordination team. You tell us what you need, and we review the request, clarify the scope, coordinate an appropriate professional and remain your point of contact. Lokalle is not an open marketplace where customers browse or hire workers directly.

The business or professional responsible for performing a service may vary by service type. Any important provider-specific terms will be disclosed in your written confirmation.

Requests and booking confirmation

Submitting an online request or contacting Lokalle is free and does not by itself create a confirmed appointment. A booking is confirmed only when Lokalle sends you written confirmation of the service, location, appointment window and applicable price or pricing method.

Please review that confirmation and tell us promptly if anything is incorrect.

Estimates, pricing and added work

Prices may be fixed, hourly, recurring or based on an assessment. Before work begins, we will explain the agreed scope and the price or how it will be calculated. Taxes, tolls, parking, materials, disposal fees or similar expenses are charged only when disclosed or approved.

If hidden conditions or a different scope are discovered, the professional should pause the additional work. Lokalle will explain the change and obtain your approval before that added work proceeds.

Professional assignment

Lokalle selects a professional based on the request, location, availability and the qualifications relevant to the work. Work that legally requires a license, permit or other credential must be handled in accordance with applicable requirements.

Occasionally, availability or an unexpected event may require a different professional. If that happens, we will communicate the change and help coordinate the best available option.

Customer responsibilities

To help the service go smoothly, customers must provide accurate request details, a safe and reasonably accessible work area, and any building access, parking instructions or permissions needed for the project.

• Tell us about hazards, pets, vulnerable occupants and special access conditions.
• Secure valuables and sensitive information.
• Obtain landlord, building or property-owner approval when required.
• Make required utilities and authorized decision-makers available.

Appointments, access and timing

Arrival windows account for travel, traffic and the variable nature of service work. We will communicate material delays when reasonably possible. If the professional cannot safely enter or begin because access, permission or site conditions are missing, the appointment may be treated as a late cancellation under the cancellation terms.

Payments and receipts

No payment is taken through the initial request form. Pay only through the authorized method identified by Lokalle in your confirmation or invoice. Do not make a direct or cash payment unless Lokalle has instructed you to do so in writing.

A receipt or payment record will reflect the approved service and any approved additions.

Service-specific conditions

Cleaning: Regulated, biohazardous or dangerous materials are excluded unless expressly assessed and accepted. Specialty cleaning may require a site review.

Delivery: Customers must accurately describe the item and may not request transport of illegal, dangerous, restricted or improperly packaged goods. Added waiting, return or access costs require approval when circumstances permit.

Repairs and installations: Existing conditions, incompatible parts or code and permit requirements may change what can safely be completed.

Photos, documentation and privacy

You may send photos to help us understand the request. Do not include identification, payment details or other sensitive information. When reasonably needed, Lokalle or the professional may document project conditions or completed work. We will ask before using customer or property images for marketing.

Safety and respectful conduct

Customers and professionals must communicate respectfully and maintain a safe environment. We may decline, pause or stop work involving illegal activity, harassment, threats, unsafe conditions or a task outside the confirmed scope or professional’s qualifications. For an active emergency, contact 911 or the appropriate emergency service first.

Questions and quality concerns

Contact us promptly at lokalle@lokalle.com with your request reference, a description and any helpful photos. We will review the confirmed scope, communicate with the professional and explain the available next step. Any repair, return visit, credit or refund depends on the facts, the confirmed terms and applicable law.

Changes and legal rights

We may update these policies as Lokalle’s services evolve. The version posted when your booking is confirmed applies unless a later change is required by law or you agree to it.

Your legal rights remain protected. Nothing in these policies limits a right or remedy that cannot legally be waived. If applicable law provides a longer cancellation period or stronger protection, that law controls.