Plans change. Keep us in the loop.

Before a booking is confirmed

You may withdraw a request at any time before written booking confirmation without a Lokalle cancellation fee. If you separately approved an assessment, custom order, material purchase or other nonrecoverable expense, that approved amount may still apply.

After a booking is confirmed

The cancellation window is measured from the start of your confirmed appointment window.

• 24 hours or more: no Lokalle cancellation fee.
• 12 to 24 hours: a fee of up to 25% of the confirmed labor or service amount may apply.
• Less than 12 hours, same-day cancellation or no-show: a fee of up to 50% of the confirmed labor or service amount may apply.

No surprise fee: A discretionary Lokalle cancellation fee applies only when the amount or method of calculation was disclosed in your written confirmation. Approved nonrecoverable expenses are handled separately.

Rescheduling

Rescheduling at least 24 hours before the appointment has no Lokalle rescheduling fee. A later change may be treated as a cancellation when a professional has already been reserved, dispatched or arrived. We will review emergencies and severe weather reasonably and ask that you contact us as soon as possible.

No-shows and unavailable access

If the professional arrives within the confirmed window but cannot enter, contact you, receive required permission or safely begin, the visit may be treated as a late cancellation. Waiting time, parking or travel may also apply only when included in the confirmation or approved by you.

Assessments, materials and custom orders

A completed diagnostic or site assessment remains payable even if you decide not to proceed with later work. Customer-approved materials, custom orders, permits, rentals, tolls or other nonrefundable expenses may be charged at documented cost, subject to the confirmation and applicable law.

Delivery cancellations

Before dispatch, the standard cancellation windows apply. After a courier is dispatched or pickup has begun, you may be responsible for completed travel, waiting, pickup, return or redelivery work. We will explain any changed price and seek approval when circumstances allow.

Recurring service and memberships

Canceling a recurring plan stops future visits according to the notice period in its confirmation. Completed services are not canceled retroactively. Any membership price, commitment, renewal or plan-specific cancellation rule will be presented before enrollment and will control if it is more favorable to you.

When Lokalle or a professional cancels

You will not owe a cancellation fee if Lokalle or the assigned professional cancels. We will help reschedule or look for another appropriate professional. Any authorized prepayment for work that was not performed will be returned to the original payment method, subject to financial-institution processing time.

How to cancel or reschedule

Email lokalle@lokalle.com. Include your name, request reference, service address and appointment time. Your change is effective when Lokalle receives it. We will send written acknowledgment as soon as reasonably possible.

Refunds and legal cancellation rights

Approved refunds are returned to the original payment method. Your bank or payment provider controls when the funds appear.

Applicable law controls. Certain transactions may carry a statutory right to cancel, including qualifying sales made at a home or another covered location. Nothing here shortens a legally required cancellation period or limits a nonwaivable consumer remedy.